Shipping policy
Thank you for choosing PhantaisaHawaii.com! We want to ensure you have a smooth and delightful shopping experience. Please review our shipping policy below:
1. Processing Time:
- Orders are typically processed within 1-2 business days of receiving payment.
2. Shipping Methods:
- We offer standard shipping and expedited shipping options to cater to your needs.
3. Shipping Rates:
- Shipping rates are calculated at checkout based on your location and the chosen shipping method.
4. Estimated Delivery Times:
- Standard Shipping: Delivery may take 5-10 business days depending on your location.
- Expedited Shipping: If you choose this option, you can expect your order to arrive within 2-5 business days.
5. International Shipping:
- We currently only offer shipping within the United States.
6. Order Tracking:
- You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. This will allow you to monitor the progress of your delivery.
7. Shipping Delays:
- In rare cases, shipping delays may occur due to factors beyond our control, such as weather, customs, or carrier issues. We appreciate your patience during such instances.
8. Free Shipping:
- Enjoy free standard shipping on orders over $50.
9. Address Accuracy:
- Please ensure that the shipping address provided during checkout is accurate. We cannot be held responsible for delays or issues caused by incorrect addresses.
10. Lost or Stolen Packages:
- If your package is lost or stolen, please contact us, and we will work with you to resolve the issue.
11. Returns Due to Non-Delivery:
- In the event that an order is returned to us due to non-delivery, we will contact you to arrange a reshipment or refund, subject to applicable fees.
Should you have any questions or require assistance with your order, please don't hesitate to reach out to our customer support team at phantaisahawaii@gmail.com.
Thank you for shopping with PhantaisaHawaii.com! We appreciate your business.